American Leak Detection of Northern Illinois & Eastern Iowa
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Gas line repair
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- Michael B.Naperville, IL42185Jan 26, 2024
Shocked by their lack of concern and poor service. Run away!! I own an insurance agency and I'm accustomed to working with repair contractors. Despite setting up an inspection earlier in the week for today, they cancelled because it was too far for them to drive! Despite claiming to handle northern IL, they are based in Dixon, IL which is two hours from Chicago. Unless they have 2-3 customers in the same area, they won't send a contractor to the Chicago-land area. When asked when they could help? "1 week, 2 weeks or maybe a month or two. The owner won't allow us to schedule an appointment that far away without other jobs to handle on the same day." So, if you need leak detection help, make sure your neighbors also have a leak (or find a different company). Terrible
Helpful 0Thanks 0Love this 0Oh no 0 - Jun 14, 2021
We were losing water in our pool 1/2 inch to 1/4 in per day, Rick came out and using all this super technology found the leak, repaired it. Rick is a knowledgeable quite scientific guy, explained fully what was happening and solved the problem. Great place if you ever need a leak detector.
Helpful 0Thanks 0Love this 0Oh no 0 - Jeff B.Mokena, IL24551Jul 29, 2022
Hard to find a quality leak detection company these guys pin point the leak for you. Very professional.
Helpful 0Thanks 0Love this 0Oh no 0 - Meredith B.Lombard, IL0391May 2, 2017First to Review
What a great experience! We realized late last season that our inground pool had a leak. We tried to find the root cause (thought it was the skimmer, replaced, resealed, etc.), but that wasn't it. Then this winter, our pool cover ripped and the water level dropped even more. We called around to some other companies in the area and had truly terrible customer service experiences. Then we called American Leak Detection and immediately felt like we were in good hands.
Paul was great to work with from start to finish. He took the time to talk through a few options on the phone with us, and when he came out (exactly on time on the day he promised), and was able to detect the leak within 30 minutes. He took the time to explain the situation, talk through how to repair it (this company doesn't repair, just detects, which was fine for this situation). He even took the time to look at the fiberglass with us and answer other questions to help us prevent leaks in the future.
Paul was professional, kind, knowledgable, and friendly. Highly recommended for leak detection.Helpful 0Thanks 0Love this 0Oh no 0
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